FAQs

1. How can I contact you?

You can reach us via email at Fitfutruk@gmail.com. We aim to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are dispatched from reputable sources to maintain quality and efficiency.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is your 30-day refund policy?

Our 30-day refund policy allows you to return items within 30 days of receipt. To initiate a return, please contact us at Fitfutruk@gmail.com.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

6. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Please contact us if you have questions about a specific item.

7. What should I do if my item is defective or damaged?

Inspect your order upon reception. If you find any defects or damages, please contact us immediately so we can evaluate the issue and provide a solution.

8. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

9. How long does shipping take?

Shipping times vary based on the product's location and your destination. Typically, orders are processed within 3-5 business days, with delivery times ranging from 5-15 business days.

10. Do you offer international shipping?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination country.